体育比分预测竞猜网站 www.010514.live Unit 07-Task 5 (1)
Tony Martin: Fax Central' Service Department, Tony Martin speaking. How may I help you?
Vera Steiner: Hello, I'm calling because I sent you my fax machine to be repaired about five weeks ago, and I still haven't got it back.
Tony Martin: Can you give me your name and the reference number you were given before you sent it to us, please?
Vera Steiner: Yes, my name's Vera, V-E-R-A Steiner, S-T-E-l-N-E-R, and the reference number is ... hold on ... RZ2984/W56.1 sent it to you on the 28th of January, and it's now the 9th of March and I still haven't got it back. It seems a very long time - and I'm sure I was told I'd have it back within two weeks.
好的，我叫Vera, V-E-R-A Steiner, S-T-E-l-N-E-R,訂單號是...稍等... RZ2984/W56.我是1月28日送過去維修的，現在已經3月9號了，但我還沒收到我的機器。這時間好像有點長——而且我確定當時你們和我說的是2個星期內就能修好寄回。
Tony Martin: I'm very sorry, Ms Steiner, I'm just trying to find out what's happened - I'm just checking through our records.
Vera Steiner: Also, this is the second time my fax machine has had to be repaired in five months. Luckily it's still under warranty but I'm beginning to wonder whether I bought the wrong fax machine in the first place.
Tony Martin: Well, I'm just checking. Yes, we received your fax machine on the 30th of January, and according to my records it was repaired within four days and was then ready for dispatch on the 7th of February.
Vera Steiner: So why hasn't it arrived yet? It must have got lost. How did you send it?
Tony Martin: It was sent by courier.
Vera Steiner: Which courier?
Tony Martin: Quicklink. I'll have to contact them to find out what's happened. They're normally very reliable.
Vera Steiner: It's been very inconvenient not having it. If it's got lost I'm going to have to ask you to send me a replacement under the warranty.
Tony Martin: I'm sure there's some explanation. I'm very sorry about the delay. I'll call Quicklink and find out what's happened, and then call you back. Is that OK?
Vera Steiner: Yes, please do. You've got my number, haven't you?
Tony Martin: Yes, I'll call you as soon as I can. Bye.
Vera Steiner: Thanks. Bye.